Imagine delivering a presentation to a group of coworkers. You've developed a way to manufacture the company's signature product at half the cost. In the middle of your presentation, someone interrupts with a question: "Where did you get those figures?" How would you react to this question? In some organizations, this would be seen as confrontational. Usually, these types of questions come from skeptical or critical supervisors.
In Sidney Finkelstein's book Why Smart Executives Fail: And What You Can Learn from Their Mistakes, he points out that many executives accept good news without question. They save their questions for bad news or when they disagree, so asking questions takes on a negative tone. As a result, people in the organization become reluctant to ask questions.
However, when people stop asking questions, the organization is prone to repeating its mistakes. They're susceptible to groupthink and blind spots. If you follow the news, you can readily see that many failures in the public sector are due to crucial questions that were never asked.
Taking the Criticism out of Critical Thinking
Asking interesting questions is a key component of critical thinking— the objective analysis and evaluation of an issue for the purpose of forming a judgment. It shouldn't be used or perceived as criticism— negative or disapproving judgments or comments. Organizations that want to encourage employees to ask questions need to take the criticism out of critical thinking. Critical thinking should be embraced by the entire organization as part of a collaborative quest for knowledge and insight.
Many organizations complain that their people don't think critically. These same organizations have nothing in place to facilitate and encourage critical thinking. Even worse, some organizations stifle it without even realizing what they're doing. Employees are rewarded for setting goals and objectives, planning, executing, and achieving their agreed upon objectives. They are not rewarded and are sometimes punished for challenging assumptions, questioning authority, trying new approaches, or proposing new ideas. How many managers have said or thought of saying to an employee, "You weren't hired to think."?
An organization that wants to be more innovative, creative, and collaborative needs to change its culture from strong top-down management (hierarchical) to a more team-oriented arrangement. In addition, it needs to encourage, facilitate, and reward critical thinking that leads to discovery and innovation.
Organizations can begin this transition by starting with the data science team. Even if everyone else in the organization is focused on objectives, plans, execution, and hitting their milestones, the data science team should be focused on asking questions, exploring the data, and building a growing body of organizational knowledge and insight. The rest of your organization may live in a world of statements and assumptions, but your data science team needs to operate in an environment of uncertainty, arguments, questions, and critical thinking.
Tips for Encouraging and Facilitating Critical Thinking
Critical thinking does not always just happen. You need to encourage and facilitate it, especially if the data science team has been recently formed. Here are a few suggestions for getting the ball rolling:
Keep in mind that critical thinking is not easy. Think about the last time someone or some experience challenged you. Having to face the fact that you could be wrong or that a certain behavior is unacceptable can be uncomfortable and even psychologically painful. Those are growing pains. In the same way, a data science team needs to break free of its own comfort zone and challenge the organization to step out of its comfort zone in order to grow. The means by which it accomplishes that goal is critical thinking.